IT Shopping Guide This Guide contains everything you should know before you purchasing IT and Managed Services. The To Do’s, Not To Do’s, Need to Knows, FAQ’s, and Checklists.
Everything you need to know when shopping for IT.
- Prioritize your IT requirements: Price, Service, Location, Speed, Support, Security, Customization, Recovery Speed, Price – Be careful cheaper may not always be your best option. Weigh this against the costs of your downtime, delays, lost data, and security needs if any. Service – Are all services provided promptly? Are the services delivered without interrupting your workday? Location – If you need Onsite Services then a local provider is your best option. If you prefer Remote Management & Monitoring or RMM location may still be a concern when you consider support and other factors.Speed – Slow and Delayed Servers, Networks, and Workstations can cost just as much as Downtime and Outages in terms of actual downtime. There can be other hidden costs as well, such as worker discontent due to constant waiting or lost data and interruptions, clients waiting at presentations…
Support – Here’s where it gets a little fuzzy, support is handled in many different ways across the industry. Here’s a few questions you should ask:
Do they speak your Native Language Fluently?
Are most issues handled without interrupting or involving your staff?
Are there flexible support options to fit your needs and budget?
Is maintenance and early diagnosis employed to minimize the scope of possible problems?
Do you care if they just read a script or do you want knowledgeable technicians?
Is there someone to call who already knows your system or are you willing to pay for getting-to-know-you time on every service call?
Security – This is always important. With no sensitive data, regular backups, and a quick recovery time security may not be in the top three. However if you handle sensitive data and downtime is a major issue for your company security can be your primary concern. Like price, security needs to be weighed against the cost of downtime and other concerns.
Customizable Plan – Can the entire plan be adjusted to fit your needs? Are you paying for services that you really don’t need or want?
Recovery Speed – Downtime can occur on any system for a number of reasons. When this happens, how fast can your provider get your systems back up and running?
- Find a Provider that can meet all of your tech needs efficiently. If Onsite Services are needed Local is Normally the Best Option.Can your company benefit from a custom solution? For instance Multiple Servers of different types and in different locations that work together? If so then a provider with a hybrid solution could be your best bet.
- Can eliminating multiple software licenses or centralizing the most demanding processes save your company time and money while increasing profitability?If you answered yes or unsure then a Cloud Solution could be your best bet.Cloud Servers can be installed onsite and locally managed by your staff for security reasons or offsite on a shared cloud for economical concerns. Combinations of both are considered to be Hybrid Clouds.If the provider doesn’t offer these solutions, including hybrid servers and onsite servers, you could be missing out on additional savings and a significant increase in productivity.
- Is there a Central Office or are they Spread Out Geographically?
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